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What's Critical in the Vertical

The CMO Council, and its special interest network, the Customer Experience Board, will look to extend its current thought leadership development with Ricoh by taking the baseline learnings specific to customer engagement, retention and loyalty marketing, and…read more »

Insurance

Cost Lowers Auto Insurance Satisfaction After peaking in 2009, overall customer satisfaction with auto insurance companies has declined significantly in 2010, according to [pdf] the… read more »

More Consumers Buy Auto Insurance Online US consumers purchased substantially more auto insurance policies online in 2009 than in 2008, according to a new study from comScore. The… read more »

Commerical Banking

Asians more averse to borrowing, prefer local banks - survey Asians are becoming increasingly averse to borrowing and now prefer local banks since the global financial crisis battered confidence in… read more »

Regulators Ask Banks to Beef Up Security U.S. financial regulators asked banks step up security measures, as governments and corporations look to overhaul their systems in the wake … read more »

Utilities

SmartMeters: PG&E wants to charge users to opt out Pacific Gas and Electric Co. customers afraid of the radiation from the company's wireless SmartMeter may soon have a choice: Accept the… read more »

Utilities Must Educate Public On Conservation People are interested in finding ways to lower their electricity bills, but they're still in the dark about how upgrading to a smart grid… read more »

Communications

UK to Have 84 Million Mobile Subscriber Connections in 2014 Market Share of Orange/T-Mobile Increasing to 41%, According to New Market Research Report by IEMR read more »

Cellphone Service by the Day, Month or Tankful No contract cell phone offering more choices... read more »

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